Service / CX Designer

  • Location

    Sydney

  • Sector:

    UX

  • Job type:

    Permanent

  • Contact:

    Dani State

  • Job ref:

    134335

  • Published:

    almost 2 years ago

  • Expiry date:

    2019-10-10

 

SERVICE/CX DESIGNER
I am looking for an experienced CX / Service Designer for a really exciting permanent role..

2 global organisations have recently joined forces to create a subsidiary entity with one goal in mind, provide solutions to problems currently affecting millions of Australians via a brand new offering that includes a custom tech platform.

This greenfield business has a product and a goal in sight, all that’s missing is you, a Service/CX Designer with the vision and insight to ensure that the end result is palatable for consumers in today’s market.
  
RESPONSIBILITIES
  
As the only Service/CX Designer in the business, you will be working closely with the Head of Product & CX, where your primary focus is to design and implement product/marketing solutions, alongside stakeholders and customers, to facilitate the success of products from concept to launch and beyond.
  
Key responsibilities include:

 

 

  • Service blueprinting, journey mapping, and personas.
  • Supporting marketing efforts and service delivery.
  • Testing through research as a means of validating new products and services, plus improving existing products and services.
  • Continually optimise products post launch.
  • Collaborate closely with BA’s, developers, Product Owners and stakeholders, leading research and iterating solution design.
  • Focus on generating positive experiences with the overall organization/brand, across various products and services associated with the company.

  
REQUIREMENTS

 

 

  • 4+ years of experience in a similar role, with a solid portfolio / case studies
  • Deep understanding of customer centric design.
  • UX background with comprehensive experience in research, prototyping, and testing.
  • Candidate should be familiar with a range of prototyping tools.
  • Visual Design skills are essential.
  • Previous experience working in an Agile environment.
  • Ability to hold workshops and interact closely with stakeholders.
  • Keep up with the latest technologies and design trends.
  • Must be adaptable to a fast-paced working environment.

  
  
Please apply with an updated CV, and current portfolio / case studies.

 

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