Client Services Executive
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Location
Brisbane
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Sector:
-
Job type:
-
Job ref:
714588
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Published:
about 1 year ago
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Expiry date:
2021-05-13
RESPONSIBILTIES
Project Management:
- Be the glue between internal departments
- Ensure smooth set up and running of all booked activity, keeping everything
moving through the campaign lifecycle to deadline
- Regularly exceed project expectations (deadlines, deliverables, costs, campaign set up)
- Proactively manage client expectations by applying technical knowledge to avoid miscommunication and errors
- Manage internal processes to ensure the most efficient way of working
Communication & Collaboration:
- Proactively spot issues in advance and highlight for clients
- Adapt approach to different clients, e.g. face to face, email or online messaging
- Consistently frame communications to reflect appropriate level of urgency and job role
- Build genuine relationships with clients and be the key contact particularly at the point of booking and once live in terms of troubleshooting and growing the
account
- Support client engagement with hot desking and entertaining where required
Insight Development:
- Proactively connect multiple data points to drive solutions for clients
- Collaborate with Analysis, Sales and Trading to build out insights and take the lead on workflow
- Consistently deliver inspiring and actionable insights with tailor made
recommendations for our clients
Influencing:
- Excite people about working together by demonstrating both personal and
business value for them
- Proactively set up and lead team huddles to discuss opportunities to expand and deepen relationships with clients
- Leverage information gathered through conversations to adapt our offering to
different clients
- Persevere with ideas and projects when faced with roadblocks; adapt approach where necessary to drive forward
Innovation:
- Investigate and understand platform capabilities, beyond what is required, to accomplish daily tasks
- Share new ways of working to drive performance
- Recommend new ways we can work with our clients to grow the business
REQUIRED EXPERIENCE
• Worked in a team environment
• 1-2 years office experience
• Client Services/ Sales Support background/ Ad-ops
• Client Facing
• Media Agency Experience
• An understanding of creative trafficking, adserving and pixels
REQUIRED SKILLS
• Proactivity & use of initiative for problem solving
• Self Sufficient
• Highly organised and excellent time management skills – with the ability to prioritise
and manage workload effectively
• Working under pressure in a fast-paced environment
• Attention to detail
• Advanced skills in Microsoft
• Ability to work well in teams
• Innovation/ Creativity
• Good communication skills
• Strong interpersonal skills
• A can do' attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales