Client Services Executive

  • Location

    Brisbane

  • Sector:

    Media

  • Job type:

    Permanent

  • Job ref:

    714588

  • Published:

    29 days ago

  • Expiry date:

    2021-05-13

As a member of the Client Services team you will work closely with other departments including Sales, Trading, Solutions and Analysis; not only within Australia and a Global footprint. And of course be a key point of contact for our clients. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing rapidly there is scope for you to really make this role your own.


RESPONSIBILTIES 

Project Management:
- Be the glue between internal departments
- Ensure smooth set up and running of all booked activity, keeping everything
moving through the campaign lifecycle to deadline
- Regularly exceed project expectations (deadlines, deliverables, costs, campaign set up)
- Proactively manage client expectations by applying technical knowledge to avoid miscommunication and errors
- Manage internal processes to ensure the most efficient way of working

Communication & Collaboration:
- Proactively spot issues in advance and highlight for clients
- Adapt approach to different clients, e.g. face to face, email or online messaging
- Consistently frame communications to reflect appropriate level of urgency and job role 
- Build genuine relationships with clients and be the key contact particularly at the point of booking and once live in terms of troubleshooting and growing the
account
- Support client engagement with hot desking and entertaining where required

Insight Development:
- Proactively connect multiple data points to drive solutions for clients
- Collaborate with Analysis, Sales and Trading to build out insights and take the lead on workflow
- Consistently deliver inspiring and actionable insights with tailor made
recommendations for our clients

Influencing:
- Excite people about working together by demonstrating both personal and
business value for them
- Proactively set up and lead team huddles to discuss opportunities to expand and deepen relationships with clients
- Leverage information gathered through conversations to adapt our offering to
different clients
- Persevere with ideas and projects when faced with roadblocks; adapt approach where necessary to drive forward

Innovation:
- Investigate and understand platform capabilities, beyond what is required, to accomplish daily tasks
- Share new ways of working to drive performance
- Recommend new ways we can work with our clients to grow the business



REQUIRED EXPERIENCE
• Worked in a team environment
• 1-2 years office experience
• Client Services/ Sales Support background/ Ad-ops
• Client Facing
• Media Agency Experience
• An understanding of creative trafficking, adserving and pixels

REQUIRED SKILLS
• Proactivity & use of initiative for problem solving
• Self Sufficient
• Highly organised and excellent time management skills – with the ability to prioritise
and manage workload effectively
• Working under pressure in a fast-paced environment
• Attention to detail
• Advanced skills in Microsoft
• Ability to work well in teams
• Innovation/ Creativity
• Good communication skills
• Strong interpersonal skills
• A can do' attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales