Our client is an agency with over 40 years of history in branding, communications and media within the property and residential space.
The primary function of the Account Director within our agency will be to work alongside our 4 Account Managers and mentor them, assisting with establishing good work practices and ensuring we deliver the highest standard of service to our clients.
Looking for someone with property experience and understand the creative process. Client facing and able to build strong relationships that also resonates with the studio staff.
Oversee and nurture the development of the Account Management team
Provide training and mentoring for all Account Managers
Champion and provide the highest levels of customer service
Build relationships with our clients
Build a solid level of familiarity with all project marketing accounts
Promote the agency positively within the marketplace
Implement new structures around quoting
Implement new billing structure designed to increase fees over time and maximize profitability
Monitor costs incurred versus time spent to ensure profitability
Educate Account Managers on acceptable deadlines in conjunction with Creative Director
Run weekly internal WIP meetings with Account Management team
Determine strategies to “upsell” clients on our services
Take a large, active role in presentations
Check over timelines, budgets or briefs on a regular basis to ensure accuracy
Work with the new business team to assist in generating new accounts (where applicable)
Identify and recommend new agency suppliers
Sit in annual reviews for Account Management team
Take a more hands on role with certain key accounts including budgeting, timeline preparation, quoting and briefing of work
Proactively liaise with clients on a day to day basis
Attend client meetings and run agenda
Assist in the preparation of pitches and presentations by undertaking and collating research
Provide reverse briefs to clients for sign off (where applicable)
Cover workload for Account Managers when they are unwell or on leave
You must have the right to work in Australia and be based in Melbourne for this position.