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Client Services Executive
As a member of the Client Services team you will work closely with other departments including Sales, Trading, Solutions and Analysis; not only within Australia and a Global footprint. And of course be a key point of contact for our clients. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing rapidly there is scope for you to really make this role your own. RESPONSIBILTIES Project Management: - Be the glue between internal departments - Ensure smooth set up and running of all booked activity, keeping everything moving through the campaign lifecycle to deadline - Regularly exceed project expectations (deadlines, deliverables, costs, campaign set up) - Proactively manage client expectations by applying technical knowledge to avoid miscommunication and errors - Manage internal processes to ensure the most efficient way of working Communication & Collaboration: - Proactively spot issues in advance and highlight for clients - Adapt approach to different clients, e.g. face to face, email or online messaging - Consistently frame communications to reflect appropriate level of urgency and job role - Build genuine relationships with clients and be the key contact particularly at the point of booking and once live in terms of troubleshooting and growing the account - Support client engagement with hot desking and entertaining where required Insight Development: - Proactively connect multiple data points to drive solutions for clients - Collaborate with Analysis, Sales and Trading to build out insights and take the lead on workflow - Consistently deliver inspiring and actionable insights with tailor made recommendations for our clients Influencing: - Excite people about working together by demonstrating both personal and business value for them - Proactively set up and lead team huddles to discuss opportunities to expand and deepen relationships with clients - Leverage information gathered through conversations to adapt our offering to different clients - Persevere with ideas and projects when faced with roadblocks; adapt approach where necessary to drive forward Innovation: - Investigate and understand platform capabilities, beyond what is required, to accomplish daily tasks - Share new ways of working to drive performance - Recommend new ways we can work with our clients to grow the business REQUIRED EXPERIENCE • Worked in a team environment • 1-2 years office experience • Client Services/ Sales Support background/ Ad-ops • Client Facing • Media Agency Experience • An understanding of creative trafficking, adserving and pixels REQUIRED SKILLS • Proactivity & use of initiative for problem solving • Self Sufficient • Highly organised and excellent time management skills – with the ability to prioritise and manage workload effectively • Working under pressure in a fast-paced environment • Attention to detail • Advanced skills in Microsoft • Ability to work well in teams • Innovation/ Creativity • Good communication skills • Strong interpersonal skills • A can do' attitude to provide energy, drive and enthusiasm • A dream to grow your career as the company scales
Responsibilities: • Media planning and buying across mainly TV, but also video, radio, print, OOH with exposure and integration with online channels. • Build and develop solid and influential relationships with stakeholders. Develop a deep understanding of your client's category to have an enhanced understanding of their communication needs. • Work in partnership with internal specialists to create market leading strategies and timely campaign deliveries. • Take the time to learn about your colleagues discipline and educate yourself across the best practice in media, developing a broader understanding of the overall media landscape. • Manage the project timeline and workload for each campaign. • Directly responsible for Revenue/profitability of clients campaigns. Requirements: • 5+ years experience in Australian TV media buying coming from an agency background. • Proficiency with standard TV buying tools: BMD/BCC, OzTAM, Roy Morgan, Nielsen, TV map, Schedulizer, Spotlight Ebiquity Portal, etc • Strong client & campaign management experience from taking briefs to managing expectations. • Experience liaising with media owners and negotiating the best value for your clients campaigns. • Good presentation skills and confident in client meetings. • Dynamic personality with ability to work across different areas of multi campaigns. Please only apply if you have the right to work. Emil - [email protected]
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